Help

Support

We answer questions about VPN configs, servers, proxies, payments and your account. Pick the channel that suits you.

No account yet?

Sign in or register on the website (the «Sign in» button), or open @PandaDefenderBot — an account is created right away. Requests are accepted only from signed-in users: this way the reply reaches you, and nobody else sees your account details.

What to include

• What you did, what you expected and what happened.
• The config, server or proxy number.
• For payments — the invoice number or txid.
• A screenshot of the error and the approximate time.

Security

Support answers in the client area and in @PandaDefenderBot; on sign-in and account-access questions we may also write to you by e-mail (see «Can't sign in?» below). Our e-mails come only from addresses on the pandadefender.com domain. We never ask for your password, 2FA codes or backup codes — do not share them with anyone, even someone who claims to be support.

Can't sign in?

If signing in to your account is not available (the sign-in window says «Sign-in unavailable»), write to support@pandadefender.com from the address linked to your account (if the account has no e-mail, give your Telegram username in the message): messages from such an account are not accepted in the client area or in the bot. If you lost access to 2FA, write to @PandaDefenderBot → «Support» or to the same address. Describe the problem; never send your password or codes.

Response time

Support is not available around the clock. We usually reply within a day; technical and payment investigations may take longer. Times are approximate.

Personal data

Send requests to access or correct your data, or to delete your account, through «Support» in the client area or in @PandaDefenderBot. We reply within 30 days.