Contacts
We answer any questions about the service. You can write to us in the «Support» section of the client area or in the Telegram bot @PandaDefenderBot. All the ways to reach support are on the Support page.
Client area
The «Support» section: requests with history and status, screenshots can be attached. Requires signing in.
Telegram bot
The «Support» section — opening tickets, request status, quick answers.
support@pandadefender.com
Sign-in problems and general questions. Payment and refund requests — through «Support» in the client area or in the bot.
Response time
- We usually reply within a day.
- Payments and refunds — up to 1 business day.
- Technical investigations — up to 3 business days.
Support is not available 24/7 — the listed times are approximate. In practice we try to respond faster.
What to attach to the request
- Your Telegram ID or account email.
- A clear problem description: what you did, what you expected, what happened.
- Screenshot of the error, if any.
- Approximate time of occurrence.
- For payment issues — txid / invoice ID of the operation.
Legal requests
Send requests regarding personal data processing, account deletion, data export and other privacy-related matters through the «Support» section in the client area or in the Telegram bot @PandaDefenderBot. Response time — up to 30 days.