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Terms

Last updated: 2026-09-29

These Terms set out how the pandadefender.com website and its associated Telegram bot (together — the «Service») may be used. By using the Service, you agree to these Terms. If you disagree with any of them, please do not use the Service.

1. About the Service

The Service is a personal project that provides access to VPN configurations and proxy servers for technical use. The Service is operated by a private individual (the «operator»).

The Service is provided «as is», without any express or implied warranties of uninterrupted operation, absolute reliability, or fitness for a particular purpose.

2. Registration and account

An account is required to use the paid features of the Service. It is created when you first start the Telegram bot @PandaDefenderBot or when you sign up on the website with an email and password; the two can be linked on the website under «Settings» → «Link Telegram».

  • You agree to provide accurate information when registering.
  • You are responsible for keeping your password and your linked Telegram account secure.
  • One person — one account. Creating duplicate accounts to evade restrictions or obtain bonuses is not allowed.
  • The Service may be used from the age of 18 or, if the age of majority in the user's country of residence is higher, from that age. The Service involves payments and is not intended for minors.

3. Service description

Within the Service the following is available:

  • VPN configurations on shared or dedicated servers, supporting WireGuard and AmneziaWG protocols;
  • Proxy servers (HTTP/SOCKS5/MTProto) — personal and shared IPs in dozens of countries;
  • Additional features: IP address change for an individual server (not available in all locations; the first change is free, further changes are paid), renewal, referral bonuses, and more.

The exact set and parameters of services may change. The current list and prices are published on the pricing page.

3.1. How services are provided

Services are paid for from the internal balance and are delivered automatically right after payment, usually within a few seconds (setting up an individual server takes about 5–10 minutes). A VPN configuration is provided as a .conf file, a QR code or a key; a proxy is provided as a set of connection details. All purchased services are available in the «My connections» section of the Telegram bot, where they can also be renewed; if your website account is linked to Telegram, VPN configurations can also be viewed and downloaded in your account on the website. The term of a service starts from the moment it is delivered; when a service is renewed, the new days are added to its current expiry date (or to the renewal date if the term has already ended). If a service was not delivered automatically, please contact support via the bot («Support» section).

4. Acceptable use

The Service is provided for lawful purposes — protecting your connection and improving connection privacy, working with services that require an IP address from a specific country, technical research and testing, and other legitimate uses.

It is not permitted to use the Service for:

  • actions that violate the laws of your jurisdiction;
  • unauthorised access to third-party information systems;
  • distribution of malware, phishing, spam, or DDoS attacks;
  • infringement of intellectual property rights (mass download/sharing of protected content);
  • actions that harm minors;
  • circumventing sanctions regimes, money laundering, or financing of illegal activities;
  • mass messaging for commercial purposes without recipients' consent;
  • any actions that violate the rules of partner platforms (Telegram, proxy providers, etc.).

Detailed rules are given in the Acceptable Use Policy.

5. Payment and balance

Payments use a prepaid model via external payment providers. Once a payment is confirmed, funds are credited to your internal Service balance and can be spent on access to services.

  • All prices are stated in US dollars (USD) and may change. Price changes do not affect already-paid periods.
  • The internal balance is a unit of account used to pay for services within the Service. It is not electronic money.
  • The remaining balance can be refunded in money in the cases described in the Refund Policy.

6. Refunds

Refund conditions are described in detail in a separate document — the Refund Policy. In general:

  • A refund is possible when the Service cannot deliver the service for reasons attributable to it (e.g., hardware failure or operational issues).
  • No refund is given if the service was delivered properly but the user chose not to use it.

Nothing in these Terms or in the Refund Policy limits or excludes any rights of the user that cannot be limited or excluded under applicable law, including mandatory consumer rights.

7. Suspension and termination

The Service reserves the right to suspend or terminate provision of services in cases of:

  • violation of these Terms or the Acceptable Use Policy;
  • abuse of technical capabilities (e.g., excessive load on the infrastructure);
  • fraudulent payment activity — use of someone else's or stolen payment details, or a knowingly unfounded payment dispute (chargeback) for a service that has been provided, without contacting support first;
  • lawful requests from competent authorities.

If the Service is terminated for a violation, funds for the unused period are not refunded.

You may stop using the Service at any time and request account deletion via the Telegram bot @PandaDefenderBot («Support» section).

8. Intellectual property

The logo, design, and texts on the website belong to the operator. Third-party names (WireGuard®, Telegram, AmneziaWG, etc.) are used solely for technical compatibility description and do not imply affiliation with the rights holders.

9. Limitation of liability

The operator is not liable for:

  • direct or indirect damages, lost profits, or data loss;
  • Service unavailability for reasons outside the operator's control (force majeure, ISP actions, restrictions in the user's network or imposed by the websites being accessed, third-party infrastructure failures);
  • the content of traffic transmitted via VPN/proxy — the user is solely responsible for their online actions;
  • actions by third parties who gained unauthorised access to the user's account due to the user's own security lapses (weak password, sharing credentials, etc.).

The operator's total liability is in any case limited to the amount actually paid by the user for the service that gave rise to the claim.

10. Changes to the Terms

The operator may amend these Terms. The current version is always published on this page with the update date. Continued use of the Service after changes means acceptance of the new version.

11. Governing law and dispute resolution

The relations between the parties are governed by the laws of the operator's country of residence, subject to the mandatory rules of law applicable to the user. The parties undertake reasonable efforts to resolve disagreements out of court through correspondence via the Service's contact channels. If out-of-court settlement is not possible, disputes are to be resolved in the manner prescribed by law.

12. Contact

Any questions, claims, or requests regarding these Terms can be sent via the Service's Telegram bot @PandaDefenderBot («Support» section). Response times are listed on the contact page.